The admission process for each patient works in three stages:
- Before Admission
- During Admission
- After Admission
- Before Admission
This is the initial stage where you, as a patient, begin your stay at New Amma Hospitals Hospital. The steps mentioned will help each patient to make his/her stay comfortable in the hospital:
Patients are requested to contact the admission counter and provide them with the details e.g. Date of Admission, Treating doctor, and Preference class of accommodation.
Patients need to have the reference letter of the doctor or CMO's recommendation letter to facilitate an admission.
Pregnant patients are requested to register at least 60 days before the expected date of delivery. Normal delivery cases are requested to pay deposit amount.
We will call you to confirm your admission on the day of admission. On the date of admission an intimation call will be made and in case it is not received you are requested to confirm with the admission counter.
We accept cash/DD or debit cards/ Credit cards of all major banks.
Patients are requested to come at the appointed time or at least notify in case of delay.
Patients of foreign origin are expected to submit their passports/PIO cards failing which the admission of the patients may be denied.
Patients are requested to pay the deposit amount as soon as possible in case of emergency. The amount depends on the accommodated chosen by the patient.
The charge of the bed is billed at the end of each day. Check in time is flexible. Charges will be applicable.
Day care patient will be kept under observation for a maximum of 8 hrs, after which he will either be admitted as regular patient or discharged.
Transfers of the class will be based on the availability only.
When you move upgrade to a higher class the billing will be done as per the higher class from day one.
In case of down grade to a lower class, the billing from the day of transfer will be applicable as per the lower class subject to the approval of the management.
In case shifting to ICU, the room has to be vacated.
Special/Deluxe/Super deluxe/Executive Suit class may be allowed to retain the room subject to availability. The room can be urgently required in case of any admission required to be done.
The cut off time for transfer is 11 a.m. For each calendar day the highest room charge applicable between 11 a.m. to 12 midnight will be billed after considering transfers, if any.
At New Amma Hospitals, your doctor will write a discharge order and inform you when you are ready to leave the hospital. However, our concern for your healthcare does not end with your discharge order. Throughout your hospitalization, our staff will be planning for your discharge and helping you prepare for any continued care required. It would take at least 2 hours for the various discharge formalities to be completed. As soon as the bill is ready, the billing department will call you in your room. You are kindly requested to wait in your room till then. Discharge authorization slip will be handed over to you only after settlement of final bills in the billing section. The nursing station, on producing the discharge authorization slip, shall give all reports and other documents to you; and please don't forget to sign in the register that you have collected all necessary reports from nursing station. Important Note
Attendant passes are valid for 24 hours and relative passes are valid from 7.00 a.m. - 10.00 p.m.
The passes should be returned to the Billing Dept. at the time of discharge. If the passes are not returned, a fine of INR X/- shall be levied.
Patient attendant pass can be used for one visit to ICU between 10.30 a.m. to 11.00 a.m. and 6.00 p.m. to 6.30 p.m. or on call from Doctor. Relatives' passes are not valid for visit to ICU.
Visitors are not permitted in any of the ICU/ICCU as the hospital has decided to restrict visitors to avoid disturbance to the patients, to ensure early recovery. Visitor pass will be issued on payment of INR X/- per person at the main gate of the hospital between 8.00 a.m. to 7.00 p.m.
Please insist for receipt for any payment made in the hospital. Payments should be made only at the designated cash counters.
The hospital campus is a non-smoking area. Spitting, chewing of pan and tobacco is strictly prohibited.
Please refrain from opening windows in all rooms. It is dangerous and affects the air-conditioning of the room.
Patient's relatives are requested not to tip the staff.
GENERAL INFORMATION :
Outside food is not allowed inside hospital for patients / patient's attendants. The hospital serves well-balanced meals.
Smoking and consumption of alcohol and is not permitted in the hospital premises
Mobile phones are not permitted in restricted areas of the hospital viz, ICU, Operation Theatres, MRI, Maternity Ward.
Photography is prohibited in hospital premises
All medicines, consumables etc for the patient will be provided by the hospital, no outside medicine or consumables are permitted to be brought
Patients are advised not to carry cash or wear or keep any costly possessions during their hospitalization. The hospital is not responsible for any kind of loss.
The hospital security has the right to check your baggage and ask for passes at any time.
The admission counter / ward nurse will issue a feedback form. Please spend some time to let us know how we can serve you better.
Reports can be collected from the ground floor central dispatch department which functions from 8 a.m. to 9 p.m. all days except Sunday & Public Holidays
Billing AND PAYMENT:
The billing department functions on all week days round the clock
Charges of investigations, operation theatres & doctor fees will vary according to the room category
Bed charges are inclusive of diet and nursing services. Additional food beverages / mineral water for the patients or visitors will be charged extra
Statement of account (SOA) is generated and distributed every Monday, Wednesday and Friday. SOA will list the charges accrued to the patient along with a request to settle the same. SOA is not generated for package surgeries (viz, Angiography, Angioplasty, Bypass and Cataract)
Emergency charge @ 2 times the routine rate will be applicable for any test / procedure done on Sundays / public holidays / after working hours of respective departments / on an emergency basis
OT Emergency charge @ 1.5 times the routine rate will be applicable for any procedure done on Sundays / public holidays / after OT working hours on an emergency basis
Emergency visit charges are applicable between 11:00 p.m. to 06:00 a.m. when the doctor is specially called to see the patient
Intensivist visit will be charged on a per day basis during the period of stay in ICUs
If more than one surgery is performed during the same session i.e. within a single theatre slot then the patient is charged as per multiple surgeries (please refer surgical tariff for further details)
Cardiac packages are only for the patients admitted in Common, Economy and Twin Sharing class. Up gradation or down gradation of the class within package is not permissible i.e. for Angiography, Angioplasty, Bypass.
No billing queries will be entertained after 30 days from date of discharge.
For enquires contact your floor Patient Care Executive.
AMENITIES & SERVICES
New Amma Hospitals provides the following amenities for its patients and visitors:
Food & Beverage
New Amma Hospitals Hospitals offers a variety of dining options to its Visitors & Patient Attendants. Patient attendants can dial Room Service & order their food to the patient's room at a nominal cost. Additionally, visitors have the option of visiting any of our dining facilities.
Main Cafeteria :
- Location: New Building (Block-3) Ground floor.
- Working Days: Open seven days a week
- Service: Full Meal Service
- Timings: 7:00 a.m. to 10:00 p.m.
- Break Fast: 7:00 a.m. to 11:30 a.m.
- Lunch: 11:30 a.m. to 3:00 p.m.
- Extended Lunch: 12:00 pm to 5:30 pm (Choice of Chinese Food)
- Tea, Coffee and Snacks: 4:30 p.m. to 7:00 p.m.
- Dinner: 7:00 p.m. to 10:00 p.m.
- Life Style and Wellness Cafe :
- Location: New Building (Block-3) Second floor.
- Working Days: Monday to Saturday
- Service: Smaller Meals.
- Timings: From 7:30 a.m. to 4:30 p.m.
- Soup & Sandwich Cafe :
In Patient Dining Services :
- Location: New Building (Block-3) Second floor.
- Working Days: Monday to Saturday
- Service: Choice of Continental Soups, Sandwiches, Pizzas and more.
- Timings: From 9:00 a.m. to 6:30 p.m.
To place the meal order for patient, dial Extension 2047.
The cost will be included in the Patient's bill.
Location: First Floor Block-3
Working Days: Open 24*7
Location: At Hospital entrance
Timings: 24 hours full range of ATM services.
Valet Parking Service
Valet parking service is available between 8am to 8pm at nominal parking fee. Please stop at our Valet Parking Service to take advantage of pride in attending to your needs.
Several comfortable accommodations are available near New Amma Hospitals Hospitals for our out-of-town visitors.
Contact Admissions Desk for additional information.
The Physiotherapy Department at New Amma Hospitals Hospital provides a comprehensive range of Rehabilitative Services for both in- patients and out-patients. The department has pioneered a number of significant physiotherapy services such as Intensive Respiratory Care, Pulmonary Rehabilitation, Cardiac Rehabilitation, Ergonomics Consultation, Lymphoedema Therapy, Stroke Rehabilitation, and Vestibular Rehabilitation. Extensive Rehabilitation Services for Accident and Musculoskeletal injuries also provides the most comprehensive preventive lifestyle programs.
For Appointment Call :
Landline : + 91 40 4418 6277
Mobile No : + 91 770215 6965
Wi-Fi services are available for inpatients in their room. Please contact extensions 5073 & 5067
New Amma Hospitals is committed to your safety and encourages you or your family to be actively involved in your care. You can become involved by knowing what we do to keep you safe, knowing how we prevent infections, and how we prevent adverse events during your stay. Here are some of the steps we take to keep you safe and general safety information for you to consider in becoming active in your own care.
What We Do:
Regularly ask you your name and birth date.
Label any blood/specimen/urine containers in your presence.
Wash our hands before and after patient care. If we do not wash our hands, please ask us to.
Keep you informed about the plan for your care.
Wear photo ID badge. Please report to the Hospital any suspicious person in your area who does not have an ID badge.
If you are going to have a procedure or surgery
We verify the correct procedure/surgery.
The staff are first trained on the EHS (Environment/Health/Safety) issues of safe handling of food, equipment, uniforms and other issues, the staff are continuously sent for refresher programs and well equipped to handle all issues for the overall safety and happiness of the patient/ and attendants.
The staff takes great care to prepare and expedite the appropriate physician-ordered diet order for patients.
What You Can Do:
Ask questions of all patient care providers and express any concerns that you have.
Know your medications and why you take them.
Wash your hands before you leave your room, when you return to your room, before and after using the bathroom, before and after meals. Ask staff to wash their hands before they provide care to you.
Do not tamper with any equipment being used in your care.
In the event of fire, follow the directions of Hospital staff.
If you have diabetes, discuss with your doctor how to control your blood sugar before, during, and after your hospital stay.
Ask family/friends not to visit if they are not feeling well.
The use of tobacco products of any kind are prohibited both inside and outside Hospital property and grounds.
If you need any help, ask for it!
RIGHTS & RESPONSIBILITIES
At New Amma Hospitals, we support your right to know about your health and illness, and your right to participate in decisions that affect your well-being.
Patient rights are respected and protected in New Amma Hospitals hospital and they are informed about their rights as well as responsibilities.
The patient rights and responsibilities are given in the case sheet. Patients and families are informed of their rights and responsibilities in their local languages.
Programs are conducted to create awareness among staff regarding the patient rights.
Confidentiality of all records and communications to the extent provided by law.
Patients are to receive care meeting the highest standards regardless of Race, Religion, National origin, disability, gender, sexual orientation, age, Military service, or source of payment for care.
The name and specialty of the physician or other person responsible for your care or for coordinating your care will be informed to you as and when required.
Be informed about and participate in decisions about your care, including informed consent to the extent provided by law.
A clear explanation of proposed treatments and procedures, including:
Potential benefits and drawbacks
Potential problems in recovery
The likelihood of success.
The possible results of non-treatment and any significant alternatives. Information about outcomes of care, including unanticipated outcomes, you will be made to participate in care decisions.
To refuse treatment to the extent permitted by law and to be informed of medical consequences of his/her action.
To accept his/her willingness to be transferred to another hospital/ consultant.
If the hospital proposes to engage in or perform human experimentation affecting his/her care or treatment, the patient has the right to refuse to participate in such research projects.
To know what hospital rules and regulations are applicable to his/her conduct as a patient.
To be examined in privacy and to have a person of the same sex present when being examined or treated by someone of the opposite sex.
Participate in ethical decisions that arise in the course of your care.
Require a smoke free environment.
An explanation of the cost of proposed treatment.
Examine and explanation of an itemized bill.
Organization addresses patients cultural & religious needs.
You have the right to receive information about how you can get assistance with concerns, problems, or complaints about the quality of care or service you receive, and to initiate a formal grievance process with the medical center. Patient Care Executives are present on every floor for your immediate assistance. Patient Feedback & Suggestions boxes are located at various points in the Hospital. We value your feedback and are continually striving to improve. Patient Services Contact No: 040-44885436/39. Timings: 9:00 a.m. to 5:00 p.m. Monday to Saturday
To ensure New Amma Hospitals is able to provide you with the best care possible, we ask that you accept the responsibility to:
Provide accurate and complete information regarding your identity, medical history, hospitalizations, medications, dietary supplements, and current health concerns.
Follow treatment plans recommended by physicians and other health care providers working under the attending physician's direction. Let care providers know immediately if you need clarification or do not understand your plan of care or the health instructions you are given.
Participate and collaborate in your treatment and in planning for post-hospital care.
Be part of the pain management team. If you are receiving pain medications, ask your medical team about pain management options. Use pain medication as prescribed and provide feedback if certain methods are not working well for you.
Be considerate and respectful of other patients and medical center personnel. Do what you can to help control noise, and ensure that your visitors are considerate as well. Be respectful of medical center property.
Follow medical center rules and regulations, including the use of tobacco, alcohol, or illicit drugs or substances. Help ensure that your visitors are aware of and follow these rules.
Provide accurate and complete financial information and work with the medical center to ensure that financial obligations related to your care are met. Notify the medical center promptly if there is a hardship so that we may assist you as needed.
To avoid making wrongful alterations in medical records, to avoid giving wrong information or producing wrong document.
New Amma Hospitals has every right to claim "Leading Edge Medical Center," as it is one of India's top rated hospitals for patient care. The hospital is equipped with the most advanced healthcare technology available, including Electronic Monitoring of ICU patients, Imaging Center, and other modern technology and systems that are architected, integrated and delivered at the appropriate level, where the healthcare experience is enhanced for care givers, their patients and their families.
TPA INSURANCE COMPANIES
New Amma Hospitals has an agreement with the TPA – Third Party Administrator, a corporate body recognized by IRDA, appointed for the administration of your medical insurance (Mediclaim) policy – or insurance company to extend cashless facility to the Policy holder in the event of planned / emergency hospitalization.
Alankith Healthcare Services Pvt. Ltd.
Bajaj Allianz General Insurance Company Ltd.
Cholamandalam MS General Insurance Company Ltd.
Dedicated Healthcare Services Pvt. Ltd.
E Meditek Healthcare Services Pvt. Ltd.
Family Health Plan Ltd.
Heritage Health Services Pvt. Ltd.
ICICI Lombard Healthcare Pvt. Ltd.
I care health services Pvt. Ltd.
ICICI Prudential Life Insurance Company Ltd.
Medi Assist India Pvt. Ltd.
MedSave Healthcare (TPA) Ltd.
MD India Healthcare Services Pvt. Ltd.
Paramount Health Services Pvt. Ltd.
TTK Healthcare Services Pvt. Ltd.
United Healthcare India Pvt. Ltd.
Seal Care Trust
Star Health and Allied Insurance Company Ltd.
United India Insurance Company Ltd.
Oriental Insurance Company Ltd.
National Insurance Company Ltd.
New India Assurance Company Ltd.
TYPES OF ROOMS & BEDS
There are three types of hospital rooms available to our patients who have to stay overnight in the hospital:
- Twin sharing
- Triple sharing
Medical need is the first priority when assigning rooms, so your request for a specific type of room may not always be filled. However, every effort will be made to give you the accommodation you choose.
New Amma Hospitals Accident & Emergency Medical Services Department provides 24-hour service for trauma and non-trauma surgical and medical emergencies. We have a multi-disciplinary trauma team to provide one-stop quality care, comprising trauma surgeons, orthopaedic surgeons, neurosurgeons, psychiatrists, physiotherapists, medical social workers, pharmacists and nurses; constantly supported by 24-hour x-ray and laboratory services.Under one roof, we have state of the art facilities in the form of well-equipped ambulances, trained paramedical staff, trauma doctors, a separate accident and emergency bay with an emergency theatre supported by 24x7 CT scan and MRI facilities. In addition we have state-of-the-art OTs for complex reconstruction surgeries and superior ICU, CCU and NICU facilities with well trained supporting staff. We are also able to provide special professionals such as physiotherapists, occupational therapists and speech therapists.
REQUEST FOR ESTIMATION
REQUEST FOR ESTIMATION-click here
ONLLINE REPORTS-click here
General Visiting Hours:
8.00 am to 9.00 am,
5.00 pm to 8.00 pm
ICU Visiting Hours:
11.00 am to 12.00 am,
3.00 pm to 4.00 pm
General Visiting Hours:
11.00 am to 12.00 pm,
5.00 pm to 6.00 pm
Obtaining Information regarding a Critical Care Patient
To make sure that you are always informed on the condition of your loved one, New Amma Hospitals has reserved specific times for you to be able to meet with the Doctor taking care of your family member.
Please proceed to the Out Patient Office during the listed hours and contact the Doctor's Secretary with the patient's name.
Please note, in the event that the doctor is not available due to an emergency, you may be required to wait or you may be directed to another physician to receive an update on the patient's status.
Please note, our patients' confidentiality is of utmost importance to us and therefore you may be asked to show the Patients attender Pass and note your relationship with the patient in the register maintained in the Out Patient Department.
Please remember, children younger than 12 must be supervised by an adult, other than the patient, at all times.
Alcoholic beverages are not allowed in the Hospital.
Patients' valuables such as money and jewelry should not be brought to the ward.
For the safety and health of all concerned, the Hospital does not allow anyone to sleep on the floors in the waiting rooms, halls or lobbies.
In consideration of our patients' health, visitors are expected to be non-disruptive. Any visitor whose presence or behavior is disruptive to the progress of patient care will be asked to leave.
Visitors may not smoke in patients' rooms or anywhere in the Hospital
Visitors may be asked to leave the room during tests or treatments or when the doctor or nurse needs to see the patient.
Accommodation for relatives and visitors from out-of-town is available for an additional cost on the Hospital premises (subject to availability) and at nearby motels. Contact Admissions Desk for additional information.
ICU, Post Angio & MICU Visitation Policy
To ensure the utmost care and to limit the rate of infections to our patients we have developed a policy for visitations to the 5th floor.
Visiting Hours : 11:00am to12:00pm and 4:00pm to 5:00pm (All days).
Only one adult family member (18 years or older) is permitted to stay in the Waiting Lounge outside Visitation Hours. Additional seating is available in Block 1 Lobby. You will be asked to provide the Attenders Pass to be allowed to wait in the Waiting Lounge outside the visiting hours.
Only one visitor is encouraged to visit the patient. This is to ensure that we reduce the rate of infections for the severely ill patients in this ward.
All visitors will be required to wear a gown prior to entering the ward. This ensures that we limit the risk of infections and limit the disturbance to the ward's patients.
One free disposable gown will issued by Security at the entrance of the ward based on the submission of the Attender Pass and Verification of patient admission status during visiting hours.
vIn the event that more than one visitor needs to see the patient, the visitors will need to take turns to visit the patient and will be required to purchase the disposable gown from the Pharmacy for Rs.100.
You may also take advantage of our complimentary new offering and connect with the patient by using our video conferencing service during visiting hours. Please register with the security guard on the 5th floor to utilize this service.
Night Facilities for 5 Floor Attenders (New Amma Hospitals Secunderabad)
For your health, we encourage you to go home and rest in the evening.
In the event that the patient's condition deteriorates the Patient Attender identified at the time of admission will be contacted immediately.
Beds and bathing accommodations cannot be provided for family members on the 5th Floor.
For information regarding visitor accommodation, please contact the Admissions Department.
Floor Specific Guidelines
Please contact a nurse before entering a room marked "Isolation"
Use of cell phones is not permitted in the ward
Children under age 12 are not allowed in the ward
You may be asked to leave the ICU/MICU at any time so that we can administer complex patient care, perform procedures, or deal with emergencies
No Food and Drink consumption is allowed on the 5th floor
Flowers are not permitted in the ward
Please refrain from disruptive behavior, such as loud/inappropriate conversations or arguments